All Continental US orders are shipped FedEx Ground unless an expedited shipping method is requested in the "Additional Information" box upon checkout. Standard shipments do not require customer signature upon delivery. To request signature at delivery, or to add insurance for your order, please notate such in the "Additional Information" box upon checkout.
Each domestic order is charged a $4.80 packaging and processing fee and is included in your freight total. Upon completion of the order, shipping will be applied to final invoice, or charged to the credit card used for the order, based on total weight and delivery location.
All International orders (unless noted otherwise in the "Additional Information" section) are shipped UPS International Ground and charged the actual cost of shipping plus a $35.00 packaging and processing fee for the additional customs paperwork. Dealers will receive the UPS shipping portion as an invoice from Charles Machine Works. If contracted, please provide your Broker's contact information in the "Additional Information" box upon checkout.
Subsite Outfitters reserves the right to invoice or charge the credit card used for the order for any additional duties and taxes that may apply. Shipping rates listed on international order confirmations are only estimates based on standard rates. If the actual shipping rate is greater than the estimate provided, the order will be held for customer approval.
If you wish to return an item, please complete your return within 30 daysof the original order date. All returns must include the original packing slip and any information pertaining to the return. Refunds will be processed in the form of the original payment.
LOST OR DAMAGED PACKAGES
For any lost or damaged package, please contact DWOutfitters within 15 daysof the tracking delivery date to file a claim. Orders will be replaced upon approval of claim and receipt of reimbursement from the shipping carrier.
Please send all inquiries to:
4383 South 91st East Ave.
Tulsa, OK 74145